Refund policy

Return & Refund Policy – Japan Anime Vintage

14-Day Return Window
You may request a return within 14 days of receiving your item.
Pre-order items are not eligible for this 14-day policy.

Eligibility
- Item must be in the same condition you received it—unused, unworn, with tags, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.

How to Start a Return
1. Email japananimevintage@gmail.com to request a return.
2. Once approved, you'll receive a return shipping instructions.
3. Items sent back without prior authorization will be refused.
You can also submit a return request through your customer account at https://account.japananimevintage.com

Damaged, Defective, or Incorrect Items
Inspect your order upon arrival. If the item is damaged, defective, or the wrong product, contact us immediately so we can resolve the issue.

Non-Returnable Items
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal-care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards

Exchanges
The quickest way to get the item you want is to return your original item (once approved) and place a new order for the replacement.

Refunds
We'll notify you after we receive and inspect your return. If approved, a refund will be issued to your original payment method. Please note your bank or credit-card provider may take additional time to process and post the refund.
For EU customers exercising their right of withdrawal, we will refund the standard outbound shipping cost. For all other customers, original shipping fees are non-refundable. Import duties, taxes, customs handling fees, and any other carrier charges are non-refundable for all customers. Return shipping costs remain the customer's responsibility.

Note: Return shipping costs are the customer's responsibility.